Frequently Asked Questions

Welcome to our FAQ page, your go-to hub for answers on dietaries, order processes, and more! We've compiled all the key info you need to make your experience with us as smooth as possible. If you have questions about special dietary requirements, placing an order, or anything else, you'll find it here. Can't find what you're looking for? Don't hesitate to contact us on (02) 9064 1755 for a helping hand.

Dietary Enquiries

All of our products are baked within an environment that handles gluten, nuts, dairy , eggs and soya. We do not advise any allergy sufferers to consume any of our products due to risk of cross contamination.

General Enquiries

Yes! Contact us for information about your event and we're sure we'll be able to deliver.

Yes we are! We're open on all public holidays except Christmas.

All our products are baked daily and are recommended to be eaten on the day. We will never sell products after the day they are produced.

Order Enquiries

Please contact us via phone on (02) 9064 1755 to make changes. Any order changes made via email will not be made.

If your desired date is not showing, this date is already fully booked or is no longer available as it falls within three business days. Sorry, this date is now closed.

It will take 1-3 business days processing time to make and fulfill your order before shipping (this does not include shipping times through Australian post). 

-       We make our products fresh on the day of being shipped.

We take every precaution to ensure our cookies arrive to you in the same condition they left our bakery. If you have issues with quality on delivery please contact us directly.

Due to the Australian climate, we recommend our customers use a delivery address where they can be received in person in order to preserve the quality of the cookies.